Refund policy
At Audiophile Coffee Co., every order is roasted fresh and made to order. Because of this, we keep returns simple and fair.
Returns & Exchanges
Because our coffee is a fresh, consumable product, we do not accept returns or exchanges, including unopened items.
We also do not offer refunds for taste preference or buyer’s remorse. Coffee is personal, we get it, but once it’s roasted and shipped, it can’t be resold.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery using our contact page.
Please include your order number and a photo of the issue.
If something went wrong on our end, we’ll send a replacement at no cost or issue a refund.
Lost Packages
If your order appears lost in transit, reach out within 30 days of the estimated delivery date. We’ll investigate and make it right.
Shipping Address Issues
Customers are responsible for entering the correct shipping address at checkout.
If an order is returned due to an incorrect or incomplete address:
- The customer is responsible for reshipping costs
- We’ll confirm the updated address before sending it again
Unclaimed Packages
If a package is unclaimed and returned:
- Reshipping costs are the responsibility of the customer
- Orders not reshipped may be discarded after a reasonable holding period
Need Help
If anything feels off with your order, just reach out. We’ll take care of you.