When is the coffee roasted?
All coffee is roasted after your order is placed to ensure maximum freshness.
Where do you ship to?
We currently only ship within the United States with plans to ship internationally in the near future.
How long does shipping take?
Orders typically ship within 2 business days after roasting. Delivery usually takes 3 to 5 business days depending on your location.
Do you offer whole bean or ground coffee?
Most coffees are available as whole bean or ground. You can choose your preferred option on the product page.
Can I return coffee?
Because coffee is a consumable product, we cannot accept returns. If your order arrives damaged or incorrect, contact us within 30 days and we will try to make it right.
Do you offer K-cups or decaf?
We currently do not offer these options, but they are both planned for future release! Luckily If you use reusable/refillable K-cups, you can still brew our coffee. If you don't have them already, you can pick them up on Amazon(these are affiliate links for re-usable K-cups: https://amzn.to/4v4wM5J or re-useable Nespresso pods https://amzn.to/4saF0qz please check item descriptions for compatibility)
How should I store my coffee?
For the best flavor, store coffee in a cool, dry place away from light and moisture. Keeping it sealed in its original bag works well.
How much coffee is in each bag?
Each bag contains the weight listed on the product page, typically 12 ounces of freshly roasted coffee.
Do you offer free shipping?
Free shipping may be available on larger orders. Current shipping promotions will be shown at checkout.
Who should I contact if there is an issue with my order?
If you have any questions or problems with your order, please contact us through our contact page and we will be happy to help.
Your coffee taste weak, what's wrong?
Nothing is wrong, you are probably used to store bought coffee. Store bought coffee is roasted and packaged to sit on store shelves for weeks to months so it's roasted to accommodate. It has to be roasted longer to counteract its shelf life. A freshly roasted coffee is roasted to perfection and usually needs to be "dialed in" much like your hi-fi system if you are not used to it.
1st suggestion: Try more grounds... a ratio of 16:1 or 17:1 is usually considered the golden ration, while 15:1 or even 14:1 is for stronger cups or coffee aficionados. I found I was using less grounds with store bought coffee than what I prefer with Audiophile Coffee. It took fine tuning to dial it in.
2nd suggestion: Test the temperature of your water. A great cup needs to be brewed at the right temperature to extract the the proper amount of oils, sugars, and acids. Aim for between 195°F to 205°F. Anything less may be robbing your coffee of flavor. Most cheap drip makers do not reach this temp or may come just shy, robbing you of possible flavor.
3rd Suggestion: Look into skipping the coffee filter. Some cheaper paper filters can strip out too much flavor. Invest in mesh filters or even a French Press.
Your coffee is too strong, what's wrong?
Probably the opposite of above. You may be using too much grounds in your brew or your brewing temperature is too high. Experiment with your ration and temperature.
Try these suggestions to dial in your perfect fidelity. Trust us, you'll be pleasantly addicted to the process.
